Uptime & Performance Scanning
If something stops working or starts running slowly, we’ll know about it, usually before you or your customers do.
Weekly Plugin Check & Updates
Every week, we manually review and update your plugins as needed. Automated updates are a good idea, but can also occasionally cause problems, so we include a hands-on approach in addition to the automated updates, checking to make sure things look and work as they should.
Monthly Site Reports
You receive a simple, easy-to-read report by email each month, so you always know how your site is doing without having to sign in and check yourself.
Security Monitoring
We use Patchstack to actively monitor your site for known plugin and theme vulnerabilities. When a security issue is identified, the threat is patched proactively before vulnerabilities can be exploited.
Quick Fixes if Things Break
Sometimes an update doesn’t play nicely with your site. If that happens, we’ll dig in and fix it. Quick fixes (15 minutes or less per incident) are included in the starter plan, with a discounted rate for more extensive issues depending on your plan and needs. This time is for troubleshooting and bug fixes, not for new design work or added features, but are just the thing for peace of mind and quick recovery if problems occur.